In 2021 we partnered with Rock Power Connections for installation and maintenance services to offer a holistic service to the customer, covering everything from operation to annual maintenance and fault repair.
Under this contract, we have assisted with: annual maintenance of the customer network, performing servicing works on AC and DC equipment to manufacturer specification; identifying and resolving network-wide warranty issues with manufacturers; replacement of out of warranty charging units that have faulted beyond economical repair; and consultation on hardware choices for new installations. As our customer’s infrastructure grows, we continue to be dynamic to deliver reliable, safe, and accessible charging for their fleet and staff.
Our products and services have offered all the key features of an industry-leading Charge Point Operator, but with added benefits such as:
- Customer-branded apps
- User and owner training on operation and basic maintenance of chargers
- Self-service reporting of KPI’s
- Revenue and energy usage
- A driver support team that has hands on experience with EV technology.
